Privacy Policy
At gleamcraft, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This comprehensive policy meticulously outlines how we collect, utilize, and safeguard the data you entrust to us, reflecting our dedication to transparency and responsible data handling.
Information We Collect
We only collect information that is essential for providing our services and enhancing your experience. This data helps us understand your needs better and tailor our offerings accordingly.
- Personal identification information: This includes details such as your full name, email address, phone number, and physical address, which are necessary for booking services, communication, and invoicing.
- Usage data: We gather non-personal data related to how you interact with our website, such as browsing patterns, pages visited, time spent on pages, and your IP address. This helps us improve website functionality and user experience.
- Communication data: Records of your interactions with us through email, phone calls, or contact forms are kept to ensure consistent service and to address any inquiries effectively.
- Service preferences: Information regarding your specific cleaning needs, service frequency, and any special instructions helps us customize our cleaning plans to your exact requirements.
How We Use Your Information
The information we collect serves several crucial purposes, all aimed at delivering exceptional service and fostering a secure, trustworthy relationship with our clients. We never sell your data.
- To provide and maintain our service: Your information is vital for scheduling, performing, and managing the cleaning services you request.
- To manage your account: We use your data to create and maintain your client account, process payments, and send service confirmations.
- For marketing purposes (with consent): With your explicit consent, we may use your contact information to send you updates about new services, special offers, or promotional materials that we believe might be of interest to you. You can opt out at any time.
- To improve our services: Analyzing usage data helps us identify areas for improvement, optimize our website, and develop new services that better meet client demands.
- For internal analytics and reporting: We use aggregated, anonymized data for internal analysis to understand market trends and improve our business operations.
Data Security Measures
The security of your personal information is paramount to us. We employ a robust array of technical and organizational measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Encryption: All sensitive data transmitted between your browser and our servers is protected using industry-standard SSL/TLS encryption.
- Access Controls: Access to your personal data is strictly limited to authorized personnel who require it to perform their duties, and they are bound by confidentiality obligations.
- Regular Audits: We conduct periodic security assessments and audits of our systems to identify and address potential vulnerabilities proactively.
- Data Minimization: We adhere to the principle of data minimization, collecting only the information that is necessary for the stated purposes.
- Secure Storage: Your data is stored on secure servers located in protected data centers with advanced physical and digital security protocols.
Your Rights and Choices
We believe in empowering you with control over your personal information. You have several rights regarding the data we hold about you.
Access Your Data
You have the right to request access to the personal data we hold about you. We will provide you with a copy of your information in an easily understandable format.
Correct Inaccuracies
If you believe any information we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
Request Deletion
In certain circumstances, you may request the deletion of your personal data. We will comply with such requests unless there is a legal obligation to retain the data.
Managing Your Marketing Preferences
You are always in control of the marketing communications you receive from us. You can opt-out of receiving promotional emails at any time by following the unsubscribe link provided in the email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as service updates or administrative messages related to your account.
Questions About Your Data?
If you have any questions or concerns regarding our privacy practices or your personal data, please do not hesitate to reach out to us.
Third-Party Disclosure and Links
We value your trust and are transparent about how we interact with third parties and external services.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except as described below:
- Service Providers: We may engage trusted third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, analytics). These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
External Links Policy
Our website may contain links to other external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We strongly advise you to review the Privacy Policy of every site you visit.
Understanding Our Cookie Policy
For detailed information on how we use cookies and tracking technologies, please refer to our dedicated Cookie Policy page.
Updates to Our Privacy Policy
Our commitment to privacy is ongoing. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Policy Amendments
Any changes to this Privacy Policy will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Last Updated:
Contact Us About Privacy
If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to reach out to our dedicated privacy team.
Our address: Makati, Metro Manila, Philippines