Welcome to Gleamcraft! These terms and conditions outline the rules and regulations for the use of Gleamcraft’s Website and Services, ensuring a clear understanding between us and our valued clients.

1. Acceptance of Terms

By accessing this website and using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions in full. If you disagree with any part of these terms, you must not use our website or services. Your continued use signifies your unequivocal acceptance of all terms outlined herein.

2. Service Provision

Gleamcraft is dedicated to providing high-quality cleaning services tailored to meet the diverse needs of our clients. Our services include, but are not limited to, residential cleaning, commercial cleaning, deep cleaning, and specialized cleaning tasks. Each service is performed by our trained and vetted professionals using industry-standard equipment and eco-friendly cleaning products where appropriate.

Detailed Description of Cleaning Services: We offer a comprehensive range of cleaning solutions. For a complete list and detailed breakdown of what each service entails, please refer to our Services page. We strive for excellence in every task, from routine maintenance to intensive deep cleans. Specific service inclusions and exclusions will be communicated during the booking process.
Client Responsibilities: To ensure the highest quality of service and the safety of our staff, clients are required to:
- Provide safe and unobstructed access to the premises at the agreed-upon time.
- Secure all valuables, fragile items, and important documents prior to our arrival. Gleamcraft is not liable for loss or damage to items not properly secured.
- Inform Gleamcraft of any specific instructions, allergies, or concerns regarding cleaning products or methods.
- Ensure pets are secured or kept away from the areas being cleaned to prevent any incidents.
- Provide accurate information regarding the size and condition of the property to facilitate accurate service quotes.

3. Payments & Cancellations

Transparency in pricing and flexibility in scheduling are cornerstones of our client experience. We aim to make our payment and cancellation policies as straightforward as possible.

Payment Terms and Methods: All service fees are due upon completion of the service, unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards, bank transfers, and other electronic payment solutions. Detailed pricing information can be found on our Pricing page or obtained through a personalized quote. Late payments may incur additional fees as outlined in your service agreement.
Cancellation Policy and Rescheduling: We understand that schedules can change. If you need to cancel or reschedule a service, we require a minimum of 24 hours' notice. Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee equivalent to 50% of the service cost. No-shows without prior notice will be charged the full service fee. Rescheduling requests made with sufficient notice will be accommodated without penalty, subject to availability.

4. Liability and Damages

Gleamcraft takes utmost care in providing its services, and our team is trained to handle your property with respect and professionalism. However, in the unlikely event of damage, our policy is as follows:

Insurance Coverage: Gleamcraft is fully insured for public liability. In the event of accidental damage caused by our staff during the provision of services, we will facilitate a claim through our insurance provider. Clients must report any damage within 24 hours of service completion, providing photographic evidence where possible.
Exclusions: We are not responsible for damage due to faulty installation, prior damage, or items not properly secured or maintained. This includes, but is not limited to, unsecured wall hangings, unstable furniture, or pre-existing scratches/chips on surfaces. We reserve the right to assess the damage and determine the appropriate course of action.

5. Privacy Policy

Your privacy is of paramount importance to Gleamcraft. We are committed to protecting your personal data and ensuring its confidentiality. Our privacy practices are detailed in a separate document.

Data Collection and Usage: We collect personal information (such as name, address, contact details, and payment information) solely for the purpose of providing and improving our services, processing payments, and communicating with you. We do not share, sell, or rent your personal information to third parties for marketing purposes.
Confidentiality: All client information and details of services provided are treated with the strictest confidentiality. Our staff are bound by non-disclosure agreements to protect your privacy. For a comprehensive overview of how we handle your data, please review our full Privacy Policy.

6. Intellectual Property

All content on the Gleamcraft website, including text, graphics, logos, images, and software, is the property of Gleamcraft or its content suppliers and is protected by international copyright laws.

Website Content: You may not reproduce, distribute, modify, display, or create derivative works from any content on this website without explicit written permission from Gleamcraft. This includes, but is not limited to, articles, blog posts, and service descriptions.
Trademarks: The Gleamcraft name and logo are trademarks of Gleamcraft. Unauthorized use of these trademarks is strictly prohibited.

Terms of Service

1. Acceptance of Terms

2. Service Provision

3. Payments & Cancellations

4. Liability and Damages

5. Privacy Policy

6. Intellectual Property

7. Governing Law and Dispute Resolution

8. Amendments to Terms

9. Contact Information